Hello again @SolaB1207!
Thank you for keeping me up to date on the solution steps you have attempted. I greatly appreciate the feedback.
In order to assist you further, I will need to send you a private message. This way I can gather additional details in order to assist you as best as possible. Please be on the lookout for this in your Forums Inbox.
I hope to speak soon!
Shenoah, AT&T Community Specialist
