Been with ATT 20+ years, and this is absolutely the WORST so-called improvement they have ever made.
Everything that all of the above have stated. Nicknames (aliases) gone...put them in, gone again. Spent about 40 minutes in chat with 3 different reps the first day. The first one told me there were a lot of complaints being taken that morning about the new format.
You would think that after hearing all the complaints, something would be done, but no.
I'm sure the pricing will go up and no changes to the format will be made. In other words, suck it up and pay us more.
I think it's time to look for another carrier with a more competitive family plan and better data packages (that's another story).
ATT is following the 'comcast greed' parade.
