Re: Make a new account
Hi , Thanks for reaching out! We'd love to help you create an account. Please visit our support page to create your User ID. Follow the instructions on the page and you will be able to create an ID,...
View ArticleRe: Accesing my account outside of the USA
Hello, , Thank you for reaching out on this. Was this an AT&T prepaid or an AT&T postpaid account? For assistance while outside the US, please call +1.314.925.6925 if it postpaid, or call...
View ArticleRe: Accesing my account outside of the USA
At&t is preventing fraudulent access from outside the USA, as it should.
View ArticleI Hate ATT! Att use to be so much better.
My "FAN" does not grant me access to my account. This is the third month in a row that my bill has been late because I cannot freaking log in to pay the darn thing! I have been with this darn company...
View ArticleRe: I Hate ATT! Att use to be so much better.
wrote:My "FAN" does not grant me access to my account. Your FAN has nothing to do with logging into your account. The FAN is for discounts. If you're on a current plan, it's likely going to be a lot...
View ArticleApp not working
More and more, after I open the app and make a selection, nothing happens. No matter what I’m trying to do. I just get a spinning circle with a message that says “almost there”- unfortunately that...
View ArticleRe: Unable to log in online or in app
Hi , Thank you for reaching out! Allow us to assist. If you are unable to send pictures, you can simply let us know what the error messages are, and we'll go from there. This will help us determine why...
View ArticleUnauthorized Credit Inquiry
I had a unauthorized credit inquiry by AT&T, how can I get that removed? Dispute?
View ArticleRe: Unauthorized Credit Inquiry
dispute it with the credit reporting agency , and by unauthorized you mean they just randomly ran your credit? how did they get your SS number?
View ArticleRe: Unauthorized Credit Inquiry
Well I have no accounts with AT&T so that is what I want to know? If someone else us trying to use my information or whats going on. I never requested services of any...
View ArticleRe: Unauthorized Credit Inquiry
id run a credit report to see, its quite possible you may be a victim of identity theft. if thats the case then you have the ammunition to dispute it
View ArticleRe: New account creation
Thanks for your patience, . We apologize for the delay in responding. We know when it comes to account activation you need an answer quickly, so we recommend contacting us via chat or voice support for...
View ArticleRe: Update auto pay information
Greetings , Thanks for reaching out. To ensure you get the assistance you need as quickly as possible for your billing concern, we encourage you to contact our chat or voice support teams for...
View ArticleRe: Calls and text messaging data
Hello , We can definitely answer this question for you. Unfortunately, there is no way to block access to the usage for specific users on your wireless account. Please let us know if you have any...
View ArticleRe: App not working
Hello , We'd be more than happy to take a closer look into this issue that you're experiencing. Are you referring to the myAT&T app? If so, do you experience this same issue when you Sign in to...
View ArticleRe: Att thanks (app and website)
IT DOESNT WORK AT ALL!!! IVE CONTACTED SUPPORT SOO MANY TIMES AND IM STILLWAITING TO HEAR BACK!! AT THIS POINT I'VE MISSED OUT ON SO MANY THANKINGSIT IS RIDICULOUS. IM CONVINCED ATT THANKS IS NOT EVEN...
View ArticleRe: Why is the ATT Website so horrible?!
And now they are screwing around with login user name and password stuff preventing the once seamless access I used to have with my service. i seriously hate this company This customer service is...
View ArticleRe: AT&T Thanks Log In Issue
YES, YES, YES!!! The only gift I'm getting is FRUSTRATION!!!! I cannot believe it, but should have figured it....I've been on in plenty of time to get most offers this year but NONE have gone through...
View Articlecant login into dataconnect at all
Is ATT having issues allowing people to login into dataconnect because I tried different browsers and devices and cleared the cache and browser settings still getting this error message:Email or...
View ArticleRe: Dataconnect login
I have the same issue with logging in.My email and password are not working and no one from AT&T Chat, Twitter could help me. I worked on this for 5 hours yesterday and I need to login to my...
View ArticleRe: How to get a account strat
Hello, , Thank you for reaching out on this. Are you asking about starting a wireless account with AT&T? If so, you can always go into an AT&T Store to start service with us. You can also go...
View ArticleRe: Why is the ATT Website so horrible?!
This is not acceptable as a solution. Users should not need to switch browsers or clear their cache. AT&T's web development team should do thorough device and browser testing.I find that the site...
View ArticleRe: Why is the ATT Website so horrible?!
Oh, and in order to reply I had to create a new account because I could no longer get into my previous account; the password reset email never arrives. Just another example of the bugginess of this site.
View ArticleRe: cant login into dataconnect at all
Is anybody from ATT team going to reply back or not?
View ArticleDetailed bill
Can an att employee email detailed billing to my car insurance company. My device won’t download it so I can
View ArticleRe: Cant set account passcode
I have the same trouble. It's as if the codes being sent from AT&T are out of sync with what the system is expecting to be entered.
View Articlerescom0111
Hello, i recently switched my account with AT&t from a bundled account which had direct TV linked together. Currently I now had just the wireless plan. My ATT app will not allow me to login, it...
View ArticleLost Phone, Need Help Suspending
I lost my phone and need to suspend the account. However I can't log into the MyAT&T or att.com/suspend sites because it requires you to have a phone to validate that you are logging in. This 2FA...
View ArticleUnable to call AT&T CS
Every time I try to call any AT&T phone number my phone cuts it off and displays high volume calling and I am unable to get through. I need to change my installation date. How can I do that ???
View ArticleRe: text messages
Sorry, you can’t get them from ATT. ATT does not save your texts. The only place would be your phone or a phone backup.
View ArticleRe: Lost Phone, Need Help Suspending
Hi , Thank you for reaching out to us today. We'll be happy to take care of this for you. For your privacy, it would be best if we continue the conversation privately. I am sending you a private...
View ArticleRe: Unable to call AT&T CS
Hello ,We understand that you have a question about how to change your install date. Don't worry, we can provide you with information that will help with that.This page here will explain to you how to...
View ArticleEmail verification
Received multiple emails to verify email account but won’t let me access account
View ArticleRe: rescom0111
We can definitely help you access your account, @rescom0111.When you switched accounts, did you link your new account to your ID, or did you create a new ID? Kenneth, AT&T Community Specialist
View ArticleAWESOME ×10 EMPLOYEE WALLY
Extremely helpful & knows Custome Service to the T!!!!! He deserves a raise....!!!!
View ArticleRe: AT&T
Hello , We can definitely provide you with some more information on this. Your myAT&T User ID locks after 6 unsuccessful login attempts are made within 24 hours. You can unlock it by performing a...
View ArticleRe: Text message showing as Mobile Data
Where did you find the info? One of the phones in my plan is only showing as Mobile data on the bill. No numbers. How is this set up? Can it be undone to show the actual activity?
View ArticleRe: rescom0111
I was told that my account was linked. I don’t recall doing that. But it’spossibly. Is there a way to unlink it?##- Please type your reply above thisline -##
View ArticleRe: rescom0111
Hello, , Thanks for reaching out. When did you drop DirecTV? If it was recently and in the middle of the billing cycle, that's why you can't currently see your current usage information. If this is the...
View ArticleRe: Apply for new service with at&t . Check credit eligibility
U will like to apply for new service try to get 3phones in one line
View ArticleRe: Text message showing as Mobile Data
wrote:Where did you find the info? One of the phones in my plan is only showing as Mobile data on the bill. No numbers. How is this set up? Can it be undone to show the actual activity? No. Not...
View ArticleRe: Email verification
Hi , Thank you for reaching out to us today. We'll be delighted to assist you. What exactly do you see when you try to login? Is it a blank screen? Are you getting an error message? Are you trying this...
View ArticleHistorical Statements 2016
Hi - I am trying to locate a wonderful service but don't have the information. It would be contained in my 2016 statement. Do records get kept for that long?
View Article