My wife and I each have go phones which we refill either when on vacation in the USA or by online access. Since end of July I have been trying to refill both phones. We both have a healthy balance which we do not want to lose. From the UK, we are always asked for a password and our account number. But we don't have that at all. I want to keep both phones live by adding the 12 months add on to them. But I can't. I don't want to lose our credit. PLEASE can you help?
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