Hi there
I’d be happy to help with your account access! In order to update your email address, you would first need to gain access to your account. It sounds like you are attempting to complete a password reset via email? You can also have a temporary password sent to your device via SMS or sent to your billing address via USPS. To reset your password, please click here and enter the requested information.
Once you’re back into your account, check out this eSupport article on how to update your email address! - Change the email address on file for your account
I hope this helps
Charise