Hi there! @kalynn1015,
Thanks for posting your concerns. I’m sorry to hear you’re having this issue.
So we can provide correct information on this, please private message me by clicking here and provide your name, make and model of the phone you’re attempting to view this on and a good contact number.
We will contact you within two business days, between the hours of 11:00 am to 7:00 pm CST
Thanks!
Darren