Hello
I’m sorry to hear about the issues you are having with accessing Live chat.
We have not been informed of any issues being reported regarding not having the option to click on the chat button.
I see you have tried multiple browsers with no luck as well.
Are you trying to access Live Chat for wireless service, or home services?
Please click here and select the service you are wanting to chat with and click on chat now.
It will direct you to log into your online account for verification purposes and the chat window will appear.
Hope this helps!
Gerald