We currently have 3 lines in a mobile share account. By some probably-hilarious-in-hindsight turn of events, my name is on ALL of them. I was actually the second person on the account, but no one was quite energetic enough to try to get AT&T to fix it when every call seemed to make things worse. Person A's info is currently connected to the original billing and log-in, but only I (Person B) can make changes to the account. I added Person A as someone equipped to make changes...but every time person A TRIES to make changes, AT&T says they are not authorized.
To this, we added another line. For some reason, AT&T changed the email log-in to Person C's, kept billing to Person A, and still uses my (Person B) name on ALL the lines.
Why does this matter? Because there are other things wrong with the account, and AT&T says I'm the only person equipped to fix them. Between Christmas traffic and overseas travel, I don't currently have the ability to spend two hours on the phone with AT&T or three hours in person at the store. I just spent 20 minutes waiting for a live text chat for help, but I'm about to leave on a flight, and it doesn't seem like I'll rise to the top of the queue anytime soon.
Does AT&T have a cusomer service email that they keep very secret? I'm desperate not to have to waste another hour on this.