Can anyone explain why I received and email stating that ATT locked my account "for my security" on the afternoon of 12/9/15? My husband and I both have phone lines that are on the shared account w/rollover minutes. Rep told me that he ( as the primary holder) had to call in and provide his pin # to unlock my account. They refused to speak to me about why the account was locked. When he called they stated there was malicious software running and many customers accounts were locked intentionally for safety. Although I received a password reset - I see nothing but a welcome back! No account info, profile, no current bill or usage.
So is it true there was mailcious activity and if so what the hey??