Why do I now need to input my telephone pass code in order to see my account information? I already use a password. Isn't that enough? You wrote to do something to change this, but there's no such instruction on your web site. I have enough codes to remember. I don't need another wall to breakdown before I can see my account information.
Norm [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]