Hello, kmayn!
I'm sorry to hear you're having trouble ordering the phone online. If you don't mind, please send us a private message by clicking here so we can investigate further.
In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.
In the meantime, feel free to message me with any other questions or concerns!
-Mariana