Hi @markrdell
Thank you for reaching out to AT&T Community Forums!
I apologize for the negative experience you had with customer support.
We value you as a customer and appreciate your long time business.
We welcome any feedback that will allow us to serve you better. A happy and satisfied customer is what we strive for.
We constantly review our practices to ensure that we make your experience a positive one.
Please continue to let us know how we can better serve you.
It is our pleasure to assist. Thank you for being a part of the AT&T Family!
Tony A. AT&T Social Media Manager