I had someone buy a phone off my ATT account as well. Took two hours to reach the fraud department who then told me "We cannot cancel this irder until it gets to the warehouse, but We assuer you it wll be cancelled. " It was not cancelled and the phone was delivered to the hacker. I am not at all convinced theat they are not going to be able to activate the phone. NOTHING the fraud department has done has inspired confidence or made me feel that they want to slove my problem or stop the hacking. The chat is tied up, the business hours are short, the waits are too long and the answers are unacceptable.
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