Hi
Thank you reaching out to the AT&T Community Forums!
I am sorry to hear that you are having issue with myAT&T and would surely like to resolve this for you. It seems strange that you are getting the same exact result using the app and on the desktop. You don’t get any kind of error message eventually? Have you attempted to use another web browser or computer?
Please click here to send a Private Message (PM) to the AT&T customer service team. Kindly include your full name, phone number, and a good time to reach you. That way, we can try assist while you replicate the issue.
We look forward to hearing from you?
Tim, Community Specialist