I made an arrangement with one of your techs through a chat window to pay a past due balance on Friday 6/24. I made the arrangement on Sunday,6/19. I had to move some bills around to pay for an unforeseen doctor’s bill.
On Monday 6/20 my phones were turned off. I immediately went online, no one there wanted to help, the supervisor said once my phone was off there was nothing that could be done.
Number 1, that is a LIE. I am in Evansville Indiana where there is (was) a big ATT customer service hub, I have talked to different friends that work for you, AT&T should not lie to their cusotmers, you should just say , "no, we can't , that is not our policy" She could flip a switch and turn my phones back on, and I would be a happy cusotmer, instead she chose to follow your protocol, be dishonest, and now you will lose my account.
Number 2 - I MADE ARRANGEMENTS WITH YOUR TECHNICIAN THE DAY BEFORE. I KNOW YOU CAN CHECK YOUR DATA RECORDS AND CHAT COREESPONDENCE TO VERIFY MY TRUTH.
IF I KNEW THAT YOUR COMPANY WOULD NOT HAVE LIVED UP TO ITS AGREEMENT THEN I COULD HAVE MOVED A DIFFERENT, MPR RELIABLE ORGANIZATION TO MOVE MY BILL BACK. NOW I HAVE HAD TO PAY MONEY I DO NOT HAVE TO KEEP MY PHONE ON WHICH I HAVE TO HAVE FOR WORK.
This is the 3rd time you have done this to me. Your company has lied, and not followed through with verbal contractual commitments. When I asked your tech how much time I had on my contract she disconnected. I reconnected with a different tech who said she would forward me to the right department, I waited 20 minutes and gave up. I am going to let my husband deal with this because I am so angry I am seeing red. I am switching to Sprint on my husband’s plan. HE HAS NEVER had any issues with his service. When he has needed time to make a payment due to unforeseen circumstances they have always worked with him.
My kids will be eating ramen the next couple of days thanks to your lies, inconsistencies, and lack of willingness to work with a customer who has been loyal to you for about 5 years.