Good Evening.
(I am so Sorry about my grammar, it's not good)
* I contract AT&T bundle (internet and cable) in March 7. I received a mail offer and they call me offering their products, later on I called following an order placed online. They offered me internet UVERSE internet max 15mb and DirecTv plan Optimo mas. A week later my programming it was changed, I called and the answer it was = you are receiving too much for the price that you are paying. I was in shock. I tried to cancel the service and they told me that I can not cancel because i am under contract, unless i pay the penalties. I called several times because they should not offer one thing and a week later change it just because you are under contract and they can do whatever they want.
After my several calls and more than one hour talking with and agent they return my original package (bough just a week ago).
* I use 3 tv's at home and two of those are smart tv..... the remote control doesn't work with it. You have to do a trick with the TV control and the Cable control just to get working (a technician came I he couldn't fix it.. He just said, It's a TV problem - yeah wright in both tvs). The technician came home because the Antenna it was broke, the visit supposes to be for free, but they charged me $49.99 dollars for that. Of course I called several times to get an answer.
* When the NBA playoffs it was by second round we just lost all the sports channels, locals channels (abc, cbs, fox) channels for free, channels that you can get with just an antenna but they include in their packages, we couldn't watch. After the technician came home we were able again to watch.
-** add the several calls and every call mean more than an hour on the phone.
* The Internet... oh my gosh .. the Internet.
I supposed to have U-VERSE internet, that is what I am paying for, but the internet it is a High Speed DSL... it's NOT UVERSE.
I don't know how AT&T won the race to install optic fiber in Cleveland to cover the Republican Convention, but anyways, my sister work for a bank in downtown. She it was advised that she has to work from home connecting to the bank on remote connection, because no one it was to be allowed in downtown or near the convention center. My sister couldn't connect ever remotely and she almost get one advise to be fired from her job. I called to AT&T and I gave a big complaint, not only for this, also because the wifi it is miss every 25 minutes. it's a headache... we have to restart the modem 100 times a day. But the point is, after my call (2 hours on phone) they fixed my internet and the speed increased a lot. My sister it was able to remote connection and she it was able to work from home BUT... not everything it's pink color, she was able to work ONLY IF EVERYONE IT WAS DISCONNECTED FROM INTERNET, NOT WIFI OR CABLE connection,,, just her computer.
We paid the service to use wifi at home and data from the telephone plan outside, but for that situation we spend all data before we planned.
After the Republican convention the internet became slow and bad.
AT&T send a technician to my house, he couldn't find anything wrong, he just recommended switch the modem ( I bough 2 modems from AT&T, and I have another one -Netgear which is compatible with ATT) but he switch my modem and place one that he bough. He said, don't worry, they won't be charging anything for that modem. But now I receive a charge of $7 dollars on my bill, also they said if I don't return the modem I will be charged with a penalty.
*add another 20 calls to At&T
* I wish to have all the issues that happens since I start with the service
The internet it's really bad and the charges on my bill are increasing. I can not be again on the phone.
I just want return their equipment and finished the contract without penalties because it's their fault that the service it's the worst in the world.
I will be unplugging everything I do not expect to get any bill from that company. I don't want to hear nothing about it.
When I came to US I though the people cares, but the only thing that cares it is the money. They will be billionaire but not with my money.