Because the thief used her information, address, everything (it was purchased at a retail location inside target). I don't know enough about AT&T's investigation process to know what they uncovered, but the phone was purchased in person at a target retail location, so I'm guessing they had an ID with her name on it? It was just before Christmas, so maybe the associate wasn't checking close enough or the forgery was a strong one. Feeling pretty helpless here, considering taking all of our business (two phones on my name, directv, Internet) elsewhere because of the way she's been treated like a criminal by every fraud specialist she's a spoken to.
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