Hello @Acollamore!
My apologies that you are receiving this message! Being able to view and manage your account online is an awesome feature, and I will be happy to help!
It sounds like you may be logging in with an Access ID that is not set up for primary access. Check out our support article Who can manage accounts online for specific information!
For steps to view and change access levels on the accounts, take a look at our support article Manage online access for your ID or accounts.
Just keep us updated! Thank you so much and have a fantastic day!
Bradilynn, AT&T Community Specialist
