I am in process of upgrading to an iphone 6s & everytime I go to my sopping cart to try & complete the process, it gives me all these arduous options. It says I have to "add a data plan' "add a text message option" when I already have both of those with the unlinited data plan we have. It seems like a trick marketing practice to get customers upgrading to a new phone to opt out of their unlimited data plans without knowing it. It has made the process nearly impossible to understand & is very annoying. It was not this difficult 2 years ago when I ugraded to my iphone 6. Please help!
P.S. Where is the chat feature/otpion at?