GeekBoy wrote:OK, that looks like an iPhone screen shot, so what version of iOS are you running and which iPhone model? I have an iPhone 5 with iOS 7.1.1 and I just launched th app just fine while connected to my home wifi network. It also works fine for me on cellular data.
I see you are connected to wifi, so have you tried disconnectign the wifi and seeing if it works on cellular data? That can tell us if it is specific to your wifi connection or if it is something else.
Another thing that he needs to make sure of, is that he is "actually" on wifi. A lot of times your icon will display that your on wifi, but your not actually on wifi. Places like Target, Barns and Noble, and M Donald's make you accept their "terms and conditions" before actually giving access to their wifi.