Hello @ azegers!
I apologize the issue with your account has not been resolved. I will be happy to provide a resolution.
Thank you for trying the suggested steps; please send me a private message to @ATTMobilityCare with your name, phone number and the best time to contact you so I can get account details.
I am looking forward to hearing back from you and resolve your concern as soon as possible.
Have a wonderful rest of the week and Happy New Year!
Anabel, AT&T Community Specialist