Hello @gooahoo!
I am sorry to hear you are still having difficulties accessing your online account. I will be happy to continue assisting you.
Thank you for trying the suggested steps. If this is the first time trying to access your myAT&T account, the user name is your 10-digits wireless number, and the initial password is the last 4-digits of your wireless number.
If you still have problems accessing your account, please call our GoPhone support team at 800-901-9878 to help you register.
Additional options to refill your GoPhone balance:
Automated phone service:
- Call 611 from your AT&T wireless phone
- Follow the prompts to say Refill
- Select your payment method
- Enter your 4-digit password (initially the last 4 digits of your phone number)
- Enter the refill amount
- Enter your payment information
- Confirm your refill payment
*Services:
- Call *888* + Refill card PIN number + #
- Press Send
I hope this information helps to resolve your login and refill balance concern.
Happy New Year!
Shenoah, AT&T Community Specialist