Good evening @bradjmarr!
I would like to apologize for the hassle this has created. This is certainly not the experience we want you to have with us. Thank you for bringing this to my attention; I will be happy to assist you with the matter!
At this point in time I would like to invite you send us a private message to @ATTMobilityCare with your full name, phone number, and a convenient time to reach out to you. I really would like to get this fixed of for you and show you we take care of our customer and resolve any issues.
I patiently await your response so we could work together for a perfect resolution. Thank you for your time, and have a wonderful evening!
Cesar, AT&T Community Specialist