Hello there @19marine91!
I regret to hear this is the experience you have had with us thus far. Here at AT&T we stride to provide the best customer service possible. Thank you for bringing this to our attention. I am more than happy to assist you!
I am going to send you a private message so I can gather some information about your account. This will allow me to take a look at your account, determine the issue, and contact you so I can fix it, and provide you with the customer experience you deserve.
I appreciate your time, and look forward to working with you to get this issue fixed as soon as possible. Have a great rest of your day!
Cesar, AT&T Community Specialist