Good afternoon @19marine91,
I appreciate your feedback on the Community Forums. I assure you, I am here to help and want to make sure you’re taken care of.
We appreciate your service and loyalty with us and would not want you to cancel your service over this matter! I would be as upset if I had to go through this treatment, however, we want to make sure all of your concerns are always handled properly. As far as the original issue you had regarding your insurance, can you please provide more information on what happened?
I hope to hear from you!
Adrian , AT&T Community Specialist