Howdy @Newtoyou!
The purpose of using the app or the online site is to make managing your account easy. I regret to hear this hasn’t been your experience. I am more than happy to provide assistance!
The best thing to do is to use the forgot ID/ forgot password link under the login page. You can search for your account information by phone number or account number. This will allow you to recover the information in your account. This support article does a great job of explaining the process of recovery.
Thank you for your time and for letting me assist you. Have a wonderful rest of your day!
Cesar, AT&T Community Specialist
