Ok. I will chalk up 'users' to a typo or poor communication.
How is the branch manager from an ATT company store not from AT&T?
This person is a trusted member of ATT team and has access to customer accounts. Is he only trusted if he or she an anonymous voice on the phone?
Hardly. I know and trust the faces I see in the local stores time after time. They are the ones who actively on the front lines with customer accounts.
If you don't trust them to help you, your mother and daughter, then you should switch to prepaid, which is completely customer controlled, you get no help from support.
I can't tell you how often we see complaint that a family member was turned away from a store for a simple problem, because they didn't know the passcode. I guess Bryan should have told your mom she couldn't get any help.
As
