Hey @castilloajc,
I’m sorry to read about the trouble you’ve been having trying to setup this account. It’s a great way to stay connected and up- to-date on your bill and current plan. I’d be more than happy to help get this setup for you.
When you’re attempting to create an account, does it say it’s going to text you a pin number? There is a PIN associated with your account, but it’s created by you after the account is established; I don’t believe this is the number it’s referencing since you’ve never setup an account before.
I’m going to send you a private message to look into this further for you. Please keep an eye on your Forums Inbox. I look forward to working with you!
Thank you for your time!
Larry, AT&T Community Specialist