Good morning @robterrill3!
I would like to offer you an apology for the times you have contacted us without receiving a resolution. I can totally understand how frustrating this situation can be, and I would love to help you in any way I can!
In order to review this situation in more depth, I will be sending you a private message to your Forum’s Inbox. This way you can provide me some account details and explore the options to fix this problem.
I look forward to continue working with you. I hope you have a fantastic weekend!
Anabel, AT&T Community Specialist