Every time I try to log in the att.com website or any of its sub pages, the website takes me to a "pass through" page that contain the words "Please give us a moment. We're almost there!" and then IMMEDIATELY LOGS ME OUT. I am stuck in this infinite loop and cannot do anything on the website where I have a 8-person MobileShare account to manage. In case you're wondering, I usually use Google Chrome, but this problem happens in both Chrome and Mozilla Firefox. I have also tried clearing cookies and cache already. The problem persists.
The loop goes like this:
1. https://www.att.com/olam/loginAction.olamexecute?fromdlom=true
2. https://www.att.com/my/#/passthrough/overview
3. https://cprodmasx.att.com/commonLogin/igate_wam/controller.do?TAM_OP=logout&USERNAME=&ERROR_CODE=0x00000000&ERROR_TEXT=Successful%20completion&METHOD=GET&URL=/pkmslogout&REFERER=&AUTHNLEVEL=&FAILREASON=&OLDSESSION=&PAS=MYATT,SHOP,MSHOP,myattwx10&style=myatt&vhname=www.att.com:443
4. https://www.att.com/olam/loginAction.olamexecute?fromdlom=true
I tried to break the loop by clicking on "Personal -> att.com" on the top left during Step 2 the passthrough page. That works. I stay logged-in on the website.
HOWEVER, anytime I attempt to check the bill, change services, or pretty much do anything else, THE PASSTHROUGH PAGE SHOWS UP AGAIN! And I'm back in the loop from Step 2 to Step 3 to Step 4 where the website logs me out.
I tried customer service already. They told me they will create a special case for me that will be resolved in two days. It's been a week.
