I am sorry you are having this issue and will gladly do all I can to help in any way possible.
I am going to need to get some more information to best assist with this. I will contact you via private message so I can check into this for you. It will show on the upper right corner of the screen in your Forum’s Inbox so please keep an eye out for it. I look forward to speaking with you!
Have a fantastic rest of your day!
Geovanni, AT&T Community Specialist