Can anybody tell me if there is any plan to fix either of the following:
1. Current gophone account website does not allow me to add message packages to any of my three go phones.
2. Current go phone software auto-renew function for message package renewal does not work. It cancels itself on the day of renewal and then all messages that were to be rolled over are lost. This has happened multiple months in a row now.
I call up each month (three times -- one for each phone) and after a conversation with the customer service rep, they are able to make amends. But it doesn't seem like anyone is really able to fix the software that is causing these problems. There is not link to web site technical support so I'm not even sure if anybody on the software team knows this is a huge problem.
Thank you.