nextbuyer wrote: Since this DID get fixed for at least a short while, I'm assuming it'll get fixed again Real Soon Now - but for right now, the "Resolved" flag is incorrect.
The strangeness has been escalated by ATT with a callback expected on Wednesday (I think a third ATT rep saw the same problem and, unlike the first two (*), decided it should be escalated). When this is resolved I'll post on this thread noting that.
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(*) This is just an aside about each and every ATT rep I've interacted with over the last month or so (while enhancing my service with a new smartphone) as a counterpoint to the huge number of posts on these forums.
Every single one of the customer service reps, the ones I text-chatted with and the one or two I phone-chatted with, were responsive, cordial, apparently eager to answer my questions/attempt to resolve apparent problems, etc. Other than the need to escalate the problem of this thread (which I did expect to eventually happen), each rep has been essentially what I would have wanted in a customer support rep.
This is a good thing and IS appreciated by this longtime ATT customer.