Hello there
If you're trying to access your account on your desktop we recommend clearing your browser's history, cache, and cookies before closing and reopening the page.
Additionally, if you can't access your account on your smartdevice (smartphone or tablet) try resolving your experience by emptying the cache and app data prior to uninstalling and reinstalling the myAT&T app on your device.
We hope this info helps!
Lar, AT&T Community Specialist
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