I needed actual technical assistance logging into my account. I called yesterday, 08/16/2015, for help accessing my account and got a very poor english speaking representative who claimed she was from the city of "Texas" and could not release her city name. . After explaining numerous times that I have had accessed my account before and have had a online access to my accout for 18 months, she stated I have never had a online account, which she obviously could not comprehend. After 25 minutes of repeating myself and getting absolutely nowhere, I asked to be transfered to th USA. I asked two more times to be connected me to a person with in the US and she refused!!!!! Finally she cold dumped me to a person in "Pheonix Arizona" who finally helped me. The rep in "Pheonix Arizona" had no issue telling me where he was and resolved my issur with in three minutes versus the incompetant person overseas. I am looking at other service providors for my 3 line cell phone service because of your incompetant rep!!!
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