Hello there
Thank you for sharing your frustration regarding your experience with ordering online; we appreciate all feedback! If you click here, you will be taken to our AT&T Shopping Help page for information on the entire ordering process!
After completing an AT&T online purchase, an order number displays. Note this number for your records. You will also receive an email confirming that your order has been received. You can check your order status online at any time by clicking here. As a reminder, you can always call *6737# (*ORDR#) from your AT&T wireless phone. Follow the prompts to get a text message with your order status.
Thanks!
Charise