Hi
Thank you for reaching out to AT&T Community Forums! We definitely apologize for this experience! This is not something that AT&T wants their customers to go through.
We would love the opportunity to assist you with this matter and investigate this with you as quickly as possible! Please click here and send us a private message with your full name and the best contact number where we can reach out to you at your earliest convenience.
We look forward to assisting you!
Tim, Community Specialist
