Hi @KP1319!
Welcome to AT&T Community Forums! Thank you for posting your question and allowing us to assist you. We are ALWAYS willing to help our customers! I am sorry that you are having an issue logging into your myAT&T account online. In order to get the proper help that you need with this issue, we would need to speak with you.
Please click here to send me a Private Message (PM). Kindly include your full name, phone number, and a good time to reach you. Once we have your information, then we can test your account, determine the issue, and resolve the issue. You also have the option to Contact Us.
Thanks again for joining our community. Feel free to stop by anytime you have questions or concerns. We are here to help!
DiegoR Community Specialist