Last week they created a temp password so they could access my account and work on my issue. The rep said they'd update me within 72 hours as to the status of my problem with accessing my online account. That was on the 10th. They just called me yesterday and left a message. I called them just now, and instead of a status update, they needed to create yet another temp password because the previous one is no longer working (whatever that means).
I cannot wait until September when my contract is over...I am SO out of here! 