It's time for two things cause number one at&t does not Care about there customers they have to many to worry about the little ones and stores that u go to that day only corporate can do that are private stores so look on Google search at&t corporate at&t stores nearby and the other is switch you will be much happier and your mom won't know the difference 25 years is a great record if I saw that as an owner I would personally call and thank you and at that many years I would give you a direct number to me or someone equal to help you. That I give the authority to help. But that's me
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