Hello @teresemoses !
First, I want to apologize that you had a bad experience on the phone. I know how frustrating it can be to have a bad customer service experience, and that is not what I want for our customers! I do however, greatly appreciate you taking the time to let us know about your good experience with our chat agents!
I am so glad that they were able to assist and get that taken care of for you. Feedback is always greatly appreciated!
Again, thank you so much and I hope that you have a super fantastic day!
Tim, AT&T Community Specialist