I have made numerous calls to ATT customer service with no positive result. I lost my wallet and proactively changed my auto pay from my canceled debit card number to direct pay from my checking account number (same account I had previously used and the swame qaccount the debit card was connected to). My first account had a problem at first but was fixed and payment is thru auto pay from the same account. My second number, same set up for account, is continually interrupted and now has been placed into collection. Several times I called and each time, after 30 to 45 minutes I have been able to have the service restored (this is my wife's phone) only to have it suddenly interrupted and no service. Email payments say it is paid and then it is not paid. The online site has locked me out so I can not correct, change or update any information if in fact that would help resolve my issue. Calling does not help and I have no access to online. ATT stores have no interest and claim they can not assist.
I am using the exact same account I have used in the past without problem and my one account as mentioned is charged by "VESTA" each month. Why can't someone fix my second account as the funds are there every month and calls to the bank assure me there is not a problem on their end. ATT says the payment requests are being refused by the bank.
HELP!
Thanks, Don (dbrown)