reminder
Just a heads up. I tried to get 2 phones and lines from ATT set up and sent this to my home this morning but faced one pitfall after another. At ATT chat workers suggestion i deleted my history so not...
View ArticleHelp
I need help with setting up online account too be able to login.my phone number is[edited for privacy – please do not post personal information]
View ArticleRe: Help
Hi What kind of problems are you having? It should be a very easy process, you can get started by clicking HERE. Thank you,Dmitriy
View ArticleRe: ATT customer service is useless
Hi @rhooker! I definitely apologize for you feeling this way! I can understand the frustration you’re feeling, especially with constantly needing to make changes to the account password and it not...
View ArticleRe: ATT customer service is useless
The cache was cleared during the third attempt. That was not the problem.And ATT apologies are hollow. It took five hours to correct a problem that never should have happened in the first place!
View ArticleRe: unable to complete your order- service not available based on zip code
Hi there @13brv3RD! My apologies for the errors you’ve been receiving for ordering in your area. Did the agents you spoke with indicate this is an issue with our internal ordering systems as well as...
View ArticleRe: unable to complete your order- service not available based on zip code
Thanks for the reply Demetria! I don't think the agents were able to get far enough into the order process to find out for sure if they could order to my zip code. The watch is a pre-order item now,...
View ArticleCant view myAT&T
So i cant view any bills/usage/my profile anything on the app. It started when my wife left her plan and the operator put her on my plan. After he did that the app went to a screen saying "you can only...
View ArticleEscalation on the ATT associates that pass incorrect info.
Hello, I would like to escalate on few of the associates whose ID or name i could remember in my 6-7 hours of harasement in last last 48 hrs. 1. attid: - told will call back in 30 minutes never called...
View ArticleRe: Escalation on the ATT associates that pass incorrect info.
Send a message through the forum to For wireless (cell phones) send message to
View ArticlePlent linked to unknown #
I linked my bill to my plenti account. I'm on automatic billing for u verse phone/internet/u verse 300/cell. I checked my account and it says I'm not linked. I sign into my att account and I'm linked...
View ArticleRe: Passcode on account
Hey there @bella.hutson! Awesome question! I will be happy to help you find the account passcode! While the security passcode is not listed on the account (for security reasons), you can totally reset...
View ArticleAuto payment
We set up auto pay when we got our phones 4 months ago. This month I am seeing a message that the auto pay is paused . Where do I go to reset my auto pay??
View ArticleRe: Cant view myAT&T
Hello there @BGaffney! The myAT&T application is super helpful, my apologies for all the trouble you’ve run into since your recent account change! Are you able to login and manage things normally...
View ArticleTOO MANY LOG INS FOR ATT
Why do you have so many log-ins? I know my password to log in to my wireless account, but then it sends me straight to another log-in to access my ATT linked account. I request a temporary password for...
View ArticleRe: Auto payment
Hello, All you have to do to manage your auto pay is log into your online account. Once you are at the Overview screen, select MANAGE AUTO PAY. you can pause, unpause, change or update any autopay...
View ArticleRe: TOO MANY LOG INS FOR ATT
Hello, sorry to hear you are having trouble with this. To correct any log in issues AT&T has a dedicated team called the Digital Assistance Center, if you call customer care and ask to be...
View ArticleRidiculous lack of customer service for 2nd GoPhone acct.
I have made numerous calls to ATT customer service with no positive result. I lost my wallet and proactively changed my auto pay from my canceled debit card number to direct pay from my checking...
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