Hey @dbrown!
That’s so strange and I definitely apologize for that happening with your second GoPhone account! I totally understand how frustrating that can be, especially when the bank is stating one thing while AT&T is showing another, just getting caught up in a loop!
To get back into your online account, have you had the chance to get it reset or change it completely? If that works out for you, let’s go ahead and remove the AutoPay from the second account and see if it will allow you to re-enter the information. From the Manage AutoPay article, we’ll show you how to cancel, update your payment information, or change the payment method or amount.
As a last resort, reach out to us through GoPhone Support at 800-901-9878.
Have a great weekend!
Demetria, AT&T Community Specialist