Hey @John.Smith!
That sounds like a real pain! I’m sorry to hear that!
Have they all been canceled for that same reason? How frustrating!
If there’s anything we can help with, like interpreting order status messages etc, please let us know!
There is also an option while going through the order flow for in-store pickup. I know that’s not convenient, but you may be able to use that option more successfully.
Thanks for sharing your experience, welcome to the Community Forums!
Anabel, AT&T Community Specialist