Questions about a number on my bill
One of my lines I pay for has a lot of text messages that just has 6 didget numbers instead of the complete number. She says she is texting a friend ?? Why would the entire number not show on the bill?...
View ArticleA number on my online Bill
There is a number that keeps showing up on my bill as texting in and out but it's only a 6 diget number. Why does it not show the entire number.
View Articlecopy of my on line chat and agents spoke with on Tuesday Dec 6 2016
I spoke with several on line chat agents on Tue. Dec 6 2016 , i am requesting a copy of the chat we had in the am.Every agaent I spoke with on the telephone passed me off to other agents , each agent...
View ArticleRe: copy of my on line chat and agents spoke with on Tuesday Dec 6 2016
Sorry, you won't get it here either. This forum is not customer support, only other customers. If a transcript is even available, and it may not be, you can only get it from customer support.
View ArticleRe: website wont let me add a device
Hello @questkid87! I do apologize that you are getting sent back to the overview page when trying to add a tablet! I will be happy to help! Are you bringing over a tablet that was purchased from a...
View ArticleRe: website wont let me add a device
Which tablet/model? Some tablets may not correctly report their IMEI and other data, making it hard to use them on the cell network (also a problem with some phones, typically imported Android...
View ArticleRe: online go phone account
Hi @Michael1987! It’s odd that you’re getting the account locked message when attempting to set up a new account. I’m sorry that happened and we’ll be happy to help get this fixed! Because you’re...
View ArticleRe: Online account registration
Hi @farmerIt! I’m so sorry to hear about that! Being able to manage your profile online is super important! Have you tried clearing the cache/cookies of your web browser? (CTRL + SHIFT + DELETE) Do you...
View ArticleRe: Company Incompetence....
Hey @John.Smith! That sounds like a real pain! I’m sorry to hear that! Have they all been canceled for that same reason? How frustrating! If there’s anything we can help with, like interpreting order...
View ArticleRe: Company Incompetence....
For customer security, phones are never shipped to another address. They can only go to the address of record. The alternative is you can order phones elsewhere and request a signature.
View ArticleRe: website wont let me add a device
would be buying the tablet from att but when i click continue on the tablet i want buy. it makes me login and then kicks me back to my over view. from my overview if i click on i want to , then shop...
View ArticleRe: website wont let me add a device
Sorry i would be buying the tablet from att but when i click continue on the tablet i want buy. it makes me login and then kicks me back to my over view. from my overview if i click on i want to , then...
View ArticleCant buy anything online with a existing account
would be buying the tablet from att but when i click continue on the tablet i want buy. it makes me login and then kicks me back to my over view. from my overview if i click on i want to , then shop...
View ArticleRe: Questions about a number on my bill
Messaging apps, chat services and some third party apps will show on the bill like this. It is how her friend is texting her that is causing this.
View ArticleWrong email contact....
Email sent to my email ...not ATt customer,but ATT appears unable or unwilling to investigate and correct the error" alt=***** is the email @ att. But the the primary [edited for privacy-please do not...
View ArticleRe: website wont let me add a device
Hey there @questkid87! Thank you so much for the reply! I do apologize that the website is not letting you complete the purchase for a new tablet and I will be happy to help! You should usually be able...
View ArticleBlocked number/called myself?
My bill shows an OUTGOING BLOCKED number 000-000-0000. How does this happen? Also, it appears I called myself and talked for 4 minutes. How is this possible?
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