Re: Credence debt collector
Jus to update my fellow At&T users; I have been contacted twice in the past two weeks by Credence, claiming that I have an upaid AT&T account. Two seperate collection letters with two seperate...
View ArticleRe: what is a pass code
Hey @linda123! I can definitely help you out with the account passcode, that’s a quick fix! The security passcode helps protect your wireless account in a retail store, online, or on the phone with...
View ArticleText message copies
Is there a way that i can get copies of texts messages for 2014 and 2015
View ArticleRe: Text message copies
If you asking about text content (the actual messages), not from ATT. ATT does not save text content. If you are looking for billing records, see the answer on your other thread.
View ArticleRe: A number on my online Bill
Hi ! I can definitely understand how something like that would be confusing! I’ll help out however I can. Whenever an issue with your bill pops up and looks strange, that’s something we’ll need access...
View ArticleRe: A number on my online Bill
That sounds like short code. Short code is Text from a computer. Notifications like Amazon deliveries, pharmacy pickups, banks or credit cards, bill payments may all send Text by short code....
View ArticleHELP SETTING UP MY AT&T ACCOUNT ONLINE
Hi, I am not able to register for my at&t account online. I get all the way to the final page but it will continuosly load and never finalizes. It is not a browser or connection issue because all...
View ArticleRe: Online account registration
Hi, I am having the same exact issue. I have tried all browsers and my connection is strong. All other sites work well. Please help! -Ppinheiro
View ArticleRe: Extra fee
Hiya @candy1! To better help you out with the extra fee you’re wondering about, can you please reach back out with a bit more information and I will be happy to look into it for you. Thanks! Take care!...
View ArticleWill my Facebook audio calls be in my print out?
Hi I saw in my iPhone call log that my Facebook audio calls are in there. I was curious if this is going to show on my detailed bill or online or if this is only on my phone?
View ArticleRe: Adding a line
Hi @mdlibbert! How exciting adding a new line in your account! I will be glad to assist you with the process which is fairly simple. Follow these steps to shop for a new AT&T device and add another...
View ArticleRe: Adding a line
Or go to the nearest ATT retailer or corporate store and tell them you want to add a line. They'll have you set up with a new phone and phone number right away.
View ArticleRe: Will my Facebook audio calls be in my print out?
No. Only calls over the cellular voice network will be on your bill. Facebook or FaceTime calls are not over the cellular voice network.
View ArticleRe: Online account registration
Hi @ppinheiro! That would be very frustrating, my apologies! Have you tried clearing your cookies or attempted to access the site via a private browsing window? Thanks for reaching out! Rafael,...
View ArticleRe: Cant buy anything online with a existing account
Hey @questkid87! I’m sorry to hear about the trouble with purchasing that Tablet! Have you tried clearing your cache and cookies already? (CTRL + SHIFT + DELETE) What about using a separate browser? My...
View ArticleRe: Is there an online option to change my autopay date?
I signed up for auto pay, but I don't know what day of the month it will draft. The bill due date is the 24th of the month.
View ArticleRe: Online account registration
I have the same problem. I've tried logging on many different days and times. I get as far as entering in all my security questions and hit submit. The screen goes grey and the circle of death moves...
View Articletranscript of old chat sessions?
Does anyone know how to go back and get a transcript of a prior chat session with an AT&T rep? I was given some misinformation in a chat session and would like to be able to show it in writing.
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