Hey @taz71129,
Thanks for giving this a try!
The next step would be removing the myAT&T app from your device, and then downloading it again to ensure you have the most up-to-date version.
If this does not fix the issue, can you please send me a Private Message to @ATTMobilityCare with your full name, a good number to reach you, and the best time to call.
Thanks for allowing me to assist and enjoy the rest of your day!
Katherine, AT&T Community Specialist