Re: WiFi
Hey @taz71129, Thanks for giving this a try! The next step would be removing the myAT&T app from your device, and then downloading it again to ensure you have the most up-to-date version. If this...
View ArticleWhy are you blocking my card?
12/21/16 Why are you blocking my card to make my monthly cell phone service payment? My bank has been trying to contact you about this matter for two weeks now, and you are not responding to them! My...
View ArticleRe: Unable to login to my ATT account from overseas.
Hello @samsherman, Thank you for reaching out to the Community Forums! Not being able to access your online account to make a payment is concerning. Let’s get your access back ASAP! Have you tried...
View ArticleRegistering
I've done all of the things that were suggested in the post and no matter the device or internet source it won't load past the security questions. I even went into the store and they were unable to...
View ArticleHelp logging in
I need help logging in please...I just paid an enormous amount to get my account back to zero balance. Please help. I am currently in the hospital and can't call
View Articlei have a Android phone that is now locked ???????
the screen is saying the FBI is who is responsible for locking up my phone due to illegal images that are on my phone and the lock screen is asking me to pay $500.00 until my phone can be unlocked. I...
View ArticleRe: i have a Android phone that is now locked ???????
You will have to factory reset the phone. And be careful what you download and don't open spam email. You should have protection software on the phone, make sure you activate it when you set it up...
View ArticleCannot make an online account.
I have had my phone through AT&T for over a year and for the whole time I have been trying to create an online account. Every single time, it tells me to enter the validation code but never sends...
View ArticleRe: i have a Android phone that is now locked ???????
actually if the person just uses the play store for apps this will never happen. My kids have never in 7 years got a virus on a android phone. Now a computer gets AV and mal protection before its...
View Articlegophone login problem
When logging in to refill by gophone balance, I log in with my phone# and password, but then it takes me to the change password page instead of logging me on to refill my phone balance.
View ArticleRe: Why are you blocking my card?
Hello @ plewis021! Welcome to the AT&T Community Forums! I do apologize about the issue with your bank card. I understand how important it is to make your monthly payments on time to avoid service...
View ArticleRetrieving text messages in 2014 from an account that is no longer active
I need to get text messages from an account that is no longer active, the text messages were violent threats and prevented my son from going to the hospital when our Grandson was born. We now are...
View ArticleAT&T home page keeps prompting to update my profile's email address
My email address is in my account and has not changed. My acounts are linked. I don't understand why do I have to type my email address twice every time I log into my account. Please help!
View ArticleRe: Retrieving text messages in 2014 from an account that is no longer active
Sorry, but wherever you read that ATT keeps text messages for 5 years is not true. ATT does not save any text message content. The text records they keep is the same thing you see on your monthly bill...
View ArticleRe: Help logging in
Hello @Torres303, Thanks for posting in our Community Forums! I can completely relate to not having access to your online account. I would be happy to assist you today. When you are on our log in page...
View ArticleRe: Cannot make an online account.
Hello, @Ausjenwil! I do apologize you have been unable to get the myAT&T account set up yet! I would love to assist with this. When you attempt to register, do you receive an error message of any...
View ArticleRe: gophone login problem
Hello @gooahoo! I can understand how important it is to access your online account. I’ll be more than happy to help you resolve this! The way the page is directing you, it sounds to me like a system...
View ArticleI Can't Log On To My Account
I'm in Bangkok. I just want to pay my bill but everytime I log on AT&T doesn't recognize my user name, my password, e-mail address, my AT&T account number and my cell phone number. I don't...
View ArticleRe: I Can't Log On To My Account
Same problemI am in s korea but I can log on to my account
View Article