Hello @gooahoo!
I can understand how important it is to access your online account. I’ll be more than happy to help you resolve this!
The way the page is directing you, it sounds to me like a system glitch. I recommend using a different browser. For example, if you are using Internet Explorer, try logging into your account on Mozilla FireFox.
If this does not allow you to login, try to clear cache and cookies on your browser to refresh the system.
Let us know how it goes! Have a great holiday weekend!
Shenoah, AT&T Community Specialist